PUBLIC AGREEMENT (OFFER)

on the provision of information, consulting, analytical and educational services, digital content, subscriptions and other products

Published at: https://typeonics.com/en/public-offer/

The Contractor, whose details are set out in Section 33 “Contractor’s Details” of this Agreement, offers individuals, sole proprietors and legal entities to enter into this Agreement on the terms set out below.

This document is a public offer to conclude an electronic agreement in accordance with the Civil Code of Ukraine, the Law of Ukraine “On Electronic Commerce”, Ukrainian consumer protection legislation and other applicable laws and regulations.

Before placing an Order and making payment, the Customer must read:

• this Agreement;
• the description of the specific Product;
• its price;
• its composition;
• its format;
• its timeframes;
• the rescheduling and cancellation rules;
• the refund rules;
• any other Special Terms.

If the Customer does not agree with any provision of this Agreement or of a specific Product, the Customer must not make payment.

Acceptance means that the Customer has read, understood and accepted the terms of this Agreement.

1. TERMS AND DEFINITIONS

1.1. Contractor — the business entity whose details are set out in Section 33 of this Agreement.

1.2. Customer — an individual, sole proprietor or legal entity that has made Acceptance of this Agreement.

1.3. Consumer — a Customer who is an individual purchasing a Product for personal needs not directly related to business activity or the performance of duties as an employee.

1.4. Business Customer — a sole proprietor, legal entity or other Customer purchasing a Product in connection with business, professional or other commercial activity.

1.5. Participant — the individual who directly receives the Service or takes part in Training. The Customer and the Participant may be the same or different persons.

1.6. Website — the website https://typeonics.com/, its pages, language versions and subdomains.

1.7. Typeonics — the project and brand under which information, consulting, analytical, educational and digital products are created and provided, relating to individual differences between people, personality typology, self-knowledge, communication, relationships, and professional and personal development.

1.8. Service — a service offered by the Contractor, including:

• personality type identification and analysis;
• individual consultation;
• follow-up or additional consultation;
• self-knowledge consultation;
• communication consultation;
• relationship consultation;
• couples consultation;
• consultation for parents;
• career fulfilment consultation;
• career guidance consultation;
• consultation for entrepreneurs, managers and teams;
• group consultation;
• information and analytical service;
• mentoring;
• ongoing support;
• Training;
• provision of access to Digital Content;
• Subscription;
• any other product or format expressly offered by the Contractor.

1.9. Consultation — an individual or group interaction between the Participant and the Contractor or a specialist engaged by the Contractor, online or in another agreed format.

1.10. Training — an online course, programme, training session, webinar, lecture, masterclass, workshop, group class, mentoring, ongoing support or other information and educational format.

1.11. Digital Content — materials provided in electronic form, including texts, video, audio, presentations, tables, diagrams, reports, questionnaires, recordings, instructions, methodological and other electronic materials.

1.12. Materials — texts, graphics, video, audio, presentations, tables, reports, questionnaires, software elements and other content created by the Contractor or lawfully used by the Contractor.

1.13. Subscription — the provision of access to a Product for a certain period with recurring payment or another agreed payment arrangement.

1.14. Product — a specific Service, Training, Digital Content, Subscription or a combination thereof.

1.15. Product Page — a page of the Website, a payment page, an invoice, an email or a message from the Contractor containing the terms of a specific Product.

1.16. Special Terms — the terms of a specific Product regarding its composition, price, format, timeframes, duration, access, schedule, tariff and other characteristics, communicated to the Customer before Acceptance.

1.17. Order — the specific Product selected by the Customer.

1.18. Acceptance — the Customer’s full and unconditional acceptance of the terms of this Agreement by making payment in the manner set out in Section 3.

2. SUBJECT OF THE AGREEMENT

2.1. The Contractor undertakes to provide the selected Product to the Customer and/or the Participant, and the Customer undertakes to accept and pay for it in accordance with this Agreement and the Special Terms.

2.2. The specific content, composition, format, price, timeframes and other characteristics of the Product are determined by the Special Terms.

2.3. The Special Terms form an integral part of the Agreement in respect of the relevant Order.

2.4. In the event of any inconsistency between the general provisions of this Agreement and the Special Terms, the Special Terms shall apply, provided that:

1. they were available to the Customer before Acceptance;
2. they do not contradict mandatory provisions of applicable law.

2.5. The Contractor may create new Products, tariffs, packages and formats without amending this Agreement, provided that the essential characteristics of the relevant Product are determined before Acceptance.

2.6. Submitting an enquiry, completing a form or questionnaire, booking a preliminary call, or sending an email or a messenger message does not in itself constitute Acceptance and does not oblige the Customer to make payment.

2.7. The Contractor may engage third parties in the provision of Products and the performance of individual components of the Services, including Typeonics specialists, guest experts, instructors, consultants, curators, analysts, technical and other contractors, without the need to obtain the Customer’s separate consent, unless expressly provided otherwise by the Special Terms or mandatory provisions of applicable law.

2.8. A Consultation, class, analysis, preparation of Materials or any other component of the Product may be performed by the Contractor personally or by a person engaged by the Contractor. Where personal provision of a specific Product by the Contractor is an essential characteristic of that Product, this is expressly stated on the Product Page or in the Special Terms. Engaging a third party does not change the parties to this Agreement: the Contractor remains liable to the Customer for the proper performance of obligations and for the actions of engaged persons to the extent provided by this Agreement and applicable law.

2.9. Engaged persons receive only the volume of information and personal data necessary to perform the function assigned to them and are bound to maintain confidentiality and to comply with data protection requirements and the intellectual property rights of Typeonics and other rightholders. Where such persons act on behalf of or on the instructions of the Contractor, they do not become a party to this Agreement, have no authority to act on behalf of Typeonics beyond the scope of the assignment given to them, and do not acquire on the basis of this Agreement any independent right to demand payment or the performance of other obligations from the Customer. The manner in which they use personal data, Typeonics Materials and work results is governed by applicable law, the Privacy Policy and separate agreements with the Contractor. Where a particular transfer or processing of data requires separate consent or another specific legal basis under the law, such requirement is met separately.

2.10. Where, within a specific Product, another person provides the main Service in their own name as an independent supplier, and the Contractor, within Typeonics, provides a platform, information, organisational and/or intermediary service, the Customer is informed before Acceptance of the information necessary to clearly understand this model, including the identity of the independent supplier, who is the party to the agreement for the main Service, the role of Typeonics, the allocation of duties and liability, and the applicable terms of payment, cancellation, refunds and personal data processing. Such relations are governed by separate Special Terms and/or platform rules made available to the Customer before payment. Unless expressly stated otherwise, the provisions of this Agreement relating to the Contractor as the direct supplier of the main Service do not extend to the independent supplier. In the absence of such notice before Acceptance, clauses 2.7–2.9 of this Agreement apply.

3. CONCLUSION OF THE AGREEMENT AND ACCEPTANCE

3.1. The Agreement is concluded in electronic form.

3.2. Acceptance is:

• payment of the full price of the Product; or
• payment of the first instalment where payment in instalments has been agreed.

3.3. From the moment of Acceptance, the Agreement in respect of the relevant Order is deemed concluded, unless a different moment is expressly established by a mandatory provision of law.

3.4. Where the technical functionality of the Website or payment page provides for confirmation of having read the Agreement by ticking a box, such action constitutes additional evidence that the Customer has read and agreed to its terms.

3.5. The Agreement in respect of a specific Order is concluded in the version in force at the moment of Acceptance.

3.6. The Contractor may retain electronic evidence of the conclusion and performance of the Agreement, including information on:

• the date and time of Acceptance;
• the version of the Agreement;
• the terms of the Order;
• payment;
• provision of access;
• email correspondence;
• other data related to the performance of the Agreement.

3.7. Electronic documents, messages, payment documents, information system data and other admissible electronic evidence may be used by the Parties to confirm the conclusion and performance of the Agreement.

4. CUSTOMER’S REPRESENTATIONS

By making Acceptance, the Customer confirms that they:

4.1. have the necessary legal capacity;

4.2. had the opportunity to read the Agreement before making payment;

4.3. have received sufficient information about the Product;

4.4. have read its price and main characteristics;

4.5. understand the format of the Product;

4.6. have read the rescheduling, cancellation and refund rules;

4.7. understand the nature and limitations of the Services;

4.8. provide accurate information necessary for the performance of the Agreement;

4.9. act voluntarily;

4.10. understand that reviews, examples, case studies and results of other persons do not guarantee a similar result for them.

5. PRICE, TAXES AND PAYMENT

5.1. The price of a specific Product is communicated to the Customer before Acceptance.

5.2. For the convenience of an international audience, the base or indicative price may be stated in US dollars, euros or another currency.

5.3. Where, under Ukrainian law, settlement is made in hryvnia, the final amount payable is determined and displayed in hryvnia before payment is made.

5.4. Where a foreign currency equivalent is used, the conversion procedure is determined by the Product Page, invoice or payment service before payment is made.

5.5. The price of the Product includes taxes and charges which, under the Contractor’s current tax status, are to be included in the price and paid by the Contractor, unless expressly stated otherwise before Acceptance.

5.6. After payment has been made, the Contractor may not increase the price of the Product volume already paid for.

5.7. A subsequent price reduction, promotion, discount granted to other persons or the introduction of another tariff does not constitute grounds for recalculating a payment already made.

5.8. Payment may be made via:

• payment and acquiring services;
• bank transfer;
• other lawful methods offered by the Contractor.

5.9. The Contractor does not receive or store the full details of the Customer’s payment card where such data is processed by an independent payment provider.

5.10. Fees and currency conversion set by the Customer’s bank or an independent payment service are outside the Contractor’s control.

5.11. Payment by a third party on behalf of the Customer is permitted. The Customer must ensure that it is possible to identify on whose behalf the payment was made.

5.12. A settlement document is provided in the cases and in the manner prescribed by law.

6. PAYMENT IN INSTALMENTS, ADVANCE PAYMENT AND DEPOSIT

6.1. For certain Products, the Contractor may allow payment in instalments.

6.2. The amount, number and due dates of instalments are determined before the first payment.

6.3. In the event of a late instalment, the Contractor may suspend provision of the part of the Product not yet provided and/or access to the Materials until the debt is settled.

6.4. Suspension of access due to late payment does not cancel the obligation to pay for the part of the Product actually provided.

6.5. Unless a payment is expressly designated as a “deposit” (zavdatok) before it is made, it is deemed an advance payment.

6.6. For a specific Training, group programme or other Product, the Special Terms may provide for a deposit to reserve a place.

6.7. In such case, before payment is made, the Customer is informed of:

• its amount;
• the fact that the payment constitutes a deposit;
• the legal consequences of the Customer’s withdrawal;
• the legal consequences of non-performance by the Contractor.

6.8. The deposit provisions shall not be applied so as to restrict Consumer rights which, under the law, cannot be restricted by contract.

7. PROCEDURE FOR PROVIDING CONSULTATIONS

7.1. The date and time of a Consultation are agreed by the Parties or determined via a booking system.

7.2. Unless otherwise agreed, Kyiv time applies.

7.3. A Consultation may be conducted via Zoom, Google Meet or another suitable service.

7.4. The Consultation Service may include:

• preliminary communication;
• questionnaires;
• analysis of information;
• preparation by the Contractor and/or the engaged specialist;
• the online meeting;
• post-meeting analysis;
• formulation of conclusions;
• recommendations;
• a report;
• a recording;
• other Materials in accordance with the Product description.

7.5. The price of a Consultation is payment not only for the time of direct interaction with the Participant, but also for the time of the Contractor and/or the engaged specialist reserved for the Participant and — depending on the composition of the specific Product — for preparation for the Consultation, processing of the information, questionnaires and other materials provided, analysis, and the post-meeting work envisaged by the Product. Payment is made for the proper performance of the agreed scope of the Service, and not for any guarantee of the Customer’s subjective satisfaction or achievement of a particular result (Sections 16 and 18 of this Agreement).

7.6. The duration of a Consultation is determined by the Product Page.

7.7. Where the duration is stated using the words “up to”, the time indicated is a maximum, not a guaranteed minimum duration.

7.8. A Consultation may be ended by the Contractor or the engaged specialist before the maximum time if the agreed content of the Service has in fact been delivered.

7.9. The Customer and/or the Participant shall independently ensure:

• a suitable device;
• a stable internet connection;
• power supply;
• a microphone;
• a camera, where required;
• software;
• appropriate conditions for participation.

7.10. Where video communication is an essential component of a specific Service, the Participant must be able to participate with the camera on, unless otherwise agreed in advance.

7.11. The presence of third parties is permitted subject to prior agreement, except for Products which by their nature involve several participants.

8. RESCHEDULING, CANCELLATION AND NO-SHOW

8.1. Unless the Special Terms provide otherwise, the Customer may reschedule a Consultation once free of charge by notifying the Contractor no later than 24 hours before the agreed time.

8.2. The new time is determined with regard to the current schedule of the Contractor and/or the engaged specialist.

8.3. Any further rescheduling is subject to separate agreement between the Parties.

8.4. Where a Consultation is voluntarily cancelled more than 48 hours before the agreed time, the Customer is refunded 100% of the price of the Consultation not provided, unless the Special Terms or mandatory provisions of applicable law provide otherwise.

8.5. Where a Consultation is voluntarily cancelled less than 48 hours but no later than 24 hours before the agreed time, 50% of the price of the Consultation is refunded. The remaining 50% is retained as agreed compensation for reserving the time of the Contractor and/or the engaged specialist, for the lost opportunity to use that time to provide Services to another client, and for the preparatory work performed.

8.6. Clauses 8.4–8.5 constitute the Contractor’s contractual cancellation policy and do not restrict the Consumer’s right to withdraw from a distance contract in cases where such right cannot be restricted by contract.

8.7. Lateness of the Participant reduces the available Consultation time by the duration of the delay, without any obligation on the Contractor to extend the agreed end time.

8.8. If the Participant is more than 15 minutes late without prior notice and, as a result, conducting the Consultation in the agreed format has become objectively impossible, the Contractor may decline to conduct, or to arrange the conduct of, the Consultation.

8.9. If:

• the Participant fails to attend the Consultation;
• cancels it less than 24 hours before the start;
• is substantially late;
• terminates the Consultation without good reason;
• fails to ensure the necessary technical conditions;
• otherwise, through their own fault, makes it impossible to conduct the agreed Consultation,

provided that the Contractor and/or the engaged specialist were ready to duly conduct the agreed Consultation, the Service is deemed not provided through the fault of the Customer.

8.10. Under Article 903(2) of the Civil Code of Ukraine, where performance of a service agreement has become impossible through the fault of the Customer, the Customer must pay the Contractor the fee in full, unless otherwise provided by the agreement or by law.

Accordingly, in the cases set out in clause 8.9, the prepaid price of the Consultation is not refunded, unless mandatory provisions of applicable law provide otherwise.

8.11. The Contractor may voluntarily agree to reschedule or reach another compromise even where not obliged to do so. Such an exception does not create an obligation to apply the same approach in other cases.

9. RESCHEDULING AT THE CONTRACTOR’S INITIATIVE

9.1. The Contractor may reschedule a Consultation or class in the event of:

• illness;
• an emergency power outage;
• loss of connectivity;
• an air-raid alert;
• a threat to life or safety;
• a technical failure;
• other objective circumstances temporarily preventing the proper provision of the Service.

9.2. In such case, the Customer is offered another time or an equivalent format.

9.3. If the Parties cannot agree on an alternative within a reasonable time and the Service has not in fact been provided, the Customer is refunded the payment for the part not provided.

10. TRAINING PROGRAMMES

10.1. Training may include:

• recorded lessons;
• live streams;
• webinars;
• lectures;
• practical classes;
• assignments;
• assignment review;
• consultations;
• group meetings;
• chats;
• tests;
• Materials;
• other components.

10.2. The specific composition of the Training is determined by the Product Page.

10.3. The Contractor may make reasonable organisational changes to:

• the sequence of topics;
• the schedule;
• the platform;
• the video communication service;
• the line-up of guest specialists;
• the manner of presenting the material,

provided that such changes do not materially reduce the overall paid volume of the Product.

10.4. Group classes missed through the Participant’s fault are not held separately for them.

10.5. Where a recording is provided for a class, access to that recording may constitute an appropriate means of receiving the relevant part of the programme.

10.6. The period of access to the Materials is determined by the Product Page.

10.7. Unless “lifetime access” is expressly stated, the Customer has no grounds to regard the access as unlimited in time.

10.8. Upon expiry of the specified period, access may be terminated.

11. DIGITAL CONTENT

11.1. Digital Content may be provided by:

• sending a file;
• providing a link;
• opening access in a personal account;
• opening access on a learning platform;
• using cloud storage;
• email;
• another digital method.

11.2. The fact and moment of provision of access may be confirmed by technical data of the relevant information system.

11.3. Where applicable law links the commencement of provision of Digital Content with a restriction or loss of the Consumer’s right to withdraw from a distance contract, the rules of Section 13 of this Agreement apply.

12. SUBSCRIPTIONS AND RECURRING PAYMENTS

12.1. Where a Product involves a Subscription, before it is set up the Customer is informed of:

• the price;
• the billing period;
• the frequency of payments;
• the main composition of the Product;
• the procedure for cancelling future automatic renewal.

12.2. Automatic recurring charges are made only after appropriate authorisation by the Customer and in accordance with the rules of the payment service.

12.3. The Customer may cancel future automatic renewal of the Subscription.

12.4. Unless otherwise provided by law or the Special Terms, after future renewal is cancelled, access is retained until the end of the period already paid for.

12.5. Cancellation of future renewal does not in itself entail an automatic refund for a billing period that has already commenced and been duly provided.

12.6. The Contractor may change the price of future Subscription periods by notifying the Customer in advance before the next charge.

12.7. The new price does not apply retrospectively to a period already paid for.

13. COMMENCEMENT OF SERVICES BEFORE EXPIRY OF THE 14-DAY PERIOD

13.1. The Consumer has the right to withdraw from a distance contract in the manner and within the period provided by applicable law.

13.2. Where, by agreement of the Parties, a specific Product is to be provided or its provision is to commence before expiry of the 14-day period for withdrawal from a distance contract, then, by making Acceptance of such Product after receiving the relevant information and by agreeing the start date of the Service or immediate provision of access, the Consumer expressly requests and agrees that provision of the Product commence before expiry of the said 14-day period.

13.3. The Consumer confirms that they understand and agree that, in the cases provided by applicable law, once the Service has been fully and properly provided before expiry of the relevant period, the right to withdraw from such Agreement is lost.

13.4. With regard to Digital Content, the Consumer, by agreeing to its provision before expiry of the 14-day period, confirms that they have been informed of the consequences of such commencement provided by law, including the possible loss of the right of withdrawal in the cases and under the conditions expressly provided by applicable law.

13.5. Where, when placing a specific Order, the Consumer has given a separate electronic confirmation of consent to the commencement of provision of the Product before expiry of the 14-day period, such confirmation forms an integral part of the relevant electronic Agreement and constitutes additional evidence of the Consumer’s intention.

13.6. Information on the commencement of provision of the Product before expiry of the withdrawal period and the relevant legal consequences may additionally be confirmed by the Contractor in the Order confirmation, an email, a payment document or another form enabling the Customer to retain such information.

14. WITHDRAWAL FROM THE AGREEMENT AND REFUNDS

14.1. The Consumer retains all rights to withdraw from a distance contract provided by applicable law.

14.2. No provision of this Agreement shall be construed as a waiver by the Consumer of a right which, under the law, cannot be restricted by contract.

14.3. In the absence of an exception established by law, the Consumer may notify the Contractor of withdrawal from the distance contract within 14 days from the moment determined by applicable law.

14.4. After a Consultation has been fully and properly provided, no refund is made solely on the following grounds:

• disagreement with the identified personality type;
• disagreement with the conclusion;
• disagreement with the recommendations;
• a change of mind;
• subjective dissatisfaction;
• the result not meeting expectations,

unless expressly provided otherwise by mandatory provisions of law.

14.5. The Customer’s failure to achieve a desired personal, life, family, financial, career, professional or other result does not in itself constitute grounds for a refund.

14.6. Where a complex Product consists of several independent components, in the event of a withdrawal permitted by law after performance has commenced, the part of the Product actually provided may be taken into account in determining the refund amount, including:

• Consultations conducted;
• classes held;
• personal preparatory work performed;
• analysis performed;
• personalised Materials created;
• Digital Content lawfully provided;
• any other part actually performed.

14.7. In the event of withdrawal from Training before it commences and before access is provided, the refund amount is determined with regard to the terms of the specific Order and, where applicable, a duly agreed deposit.

14.8. After Training has commenced, the refund for the part not provided is determined with regard to the volume actually provided, access opened, classes held, personal work performed and the requirements of applicable law.

14.9. The Contractor does not retain payment for a part of the Product not provided without a legal or contractual basis.

14.10. To request a refund, the Customer sends to the Contractor’s official email address:

• their full name or company name;
• the name of the Product;
• the date of payment;
• the amount;
• proof of payment;
• a description of the grounds and the request;
• other information objectively necessary for the refund.

14.11. A refund request is considered by the Contractor within 14 calendar days of receipt. Following consideration, the Contractor notifies the Customer that the request has been granted, granted in part, or refused with reasons, unless mandatory provisions of applicable law provide otherwise.

14.12. As a general rule, refunds are made using the same method by which payment was received, where technically possible and not contrary to law or the rules of the payment provider.

14.13. Refunds are made no later than 30 calendar days from the date on which a proper refund request is granted, or within another period, including a shorter one, where such period is expressly established by a mandatory provision of applicable law.

15. CERTIFICATES AND PROFESSIONAL STATUS

15.1. Where a specific Training provides for the issue of a certificate, such certificate confirms completion of the requirements of the relevant programme, unless expressly stated otherwise.

15.2. A Typeonics certificate in itself:

• is not a state-recognised document;
• is not a diploma of formal education;
• is not a medical or psychotherapeutic qualification;
• is not a state professional qualification;
• does not confer the right to carry out activities which, under the law, require a licence, special permit or professional qualification.

15.3. Completion of Training does not in itself confer the right to describe oneself as:

• an official representative of Typeonics;
• a Typeonics partner;
• a certified Typeonics practitioner;
• a licensed Typeonics specialist,

unless such right has been expressly granted by the Contractor.

16. NATURE OF THE SERVICES AND THEIR LIMITATIONS

16.1. Typeonics Products are of an informational, consulting, analytical, educational and self-exploratory in nature.

16.2. Unless expressly stated otherwise for a specific Product and all special legal requirements have been met, the Services are not:

• medical care;
• psychiatric care;
• medical or psychiatric diagnosis;
• treatment;
• psychotherapy;
• clinical psychological assessment;
• legal advice;
• financial or investment advice.

16.3. Personality type identification and analysis is not a medical or psychiatric diagnosis.

16.4. A typological conclusion is an analytical and interpretative result of working with information about the Participant.

16.5. A conclusion may be formed on the basis of:

• information provided by the Participant;
• their answers;
• their statements;
• observations during the interaction;
• questionnaires;
• methodological tools;
• the professional judgement of the Contractor or an engaged specialist.

16.6. The Contractor does not guarantee the absolute or one-hundred-per-cent accuracy of a typological conclusion.

16.7. Should new material information emerge, the conclusion may be refined or revised.

16.8. A typological conclusion is not an official expert opinion and should not be the sole basis for medical, legal, financial, employment or other decisions that may have significant legal or life consequences.

17. PSYCHOLOGICAL CRISIS AND SITUATIONS BEYOND THE SCOPE OF THE SERVICES

17.1. The Contractor’s Services are not intended to provide emergency psychological, psychiatric or medical assistance.

17.2. If a Participant is in a state of acute psychological or psychiatric crisis, has suicidal thoughts, poses a danger to themselves or others, or requires medical, psychiatric, psychotherapeutic or other specialist help, they should contact an appropriately qualified specialist or emergency service.

17.3. The Contractor and/or the engaged specialist may terminate or decline to commence a Consultation if, on the basis of the information available, they reasonably consider that the Participant’s needs clearly fall outside the nature of the relevant Service and/or the professional competence of the person providing it.

17.4. Such a decision does not constitute a medical or psychiatric diagnosis.

17.5. Where a Consultation is terminated on the grounds of this Section other than due to a breach by the Customer, the question of payment is resolved with regard to the work actually performed, and payment for the part not provided is refunded or, by agreement of the Parties, credited towards another appropriate Service.

18. NO GUARANTEE OF A SPECIFIC RESULT

18.1. The Contractor undertakes to duly provide the agreed Product but does not guarantee any specific external result from the Customer’s use of the information received.

18.2. In particular, the Contractor does not guarantee:

• increased income;
• employment;
• career promotion;
• business success;
• improved financial position;
• finding a partner;
• starting a family;
• preserving a marriage or other relationship;
• an end to conflicts;
• a change in another person’s behaviour;
• a specific psychological or emotional state;
• consistency with the results of other tests, methods or typologies;
• professional or commercial success after Training.

18.3. The result of using the information received depends on many factors outside the Contractor’s control.

18.4. The Customer independently decides how to use the information received and is responsible for their own decisions and actions.

18.5. Reviews, client stories, examples and case studies are not a promise or guarantee of a similar result.

18.6. Subjective inconsistency between the content of the Service and the Customer’s expectations does not in itself mean that the Service is of inadequate quality.

19. CORPORATE AND BUSINESS SERVICES

19.1. A Business Customer may purchase Services for employees, partners, owners, candidates and other Participants.

19.2. The Business Customer independently ensures that there is a lawful basis for transferring the personal data of the relevant persons to the Contractor.

19.3. The Business Customer must duly inform the Participants of the nature of the Service and of the transfer of the necessary information to the Contractor.

19.4. A Typeonics result should not be the sole basis for:

• hiring a person;
• refusing employment;
• dismissal;
• disciplinary action;
• determining remuneration or salary;
• any other decision with significant legal consequences for a person.

19.5. The Contractor is not responsible for the Business Customer’s independent HR, management or business decisions.

19.6. Separate Special Terms may be set, or a separate agreement concluded, for a Business Customer.

20. MINORS

20.1. A person who independently concludes the Agreement and makes payment must have the necessary legal capacity.

20.2. Where the Participant is a minor, the Customer is their father, mother or other legal representative in the cases required by law.

20.3. The Contractor may request confirmation of the relevant authority.

20.4. The format of the legal representative’s participation is determined by the age of the Participant and the nature of the Service.

20.5. The Contractor may decline to provide a specific Service in respect of a minor if the relevant format is inappropriate or falls outside the scope of the Contractor’s Services, refunding the payment for the Service not provided.

21. RULES OF CONDUCT AND EARLY TERMINATION

21.1. During Consultations, Training, webinars, chats and communities, the following are prohibited:

• threats;
• harassment;
• systematic insults;
• aggressive behaviour;
• discriminatory statements;
• deliberate disruption of classes;
• spam;
• unauthorised advertising;
• fraudulent actions;
• disclosure of other persons’ private information;
• infringement of intellectual property rights.

21.2. The Contractor and/or the engaged specialist may immediately terminate a specific Consultation or the Participant’s participation in an interactive event if the Participant is under the influence of alcohol, drugs or other intoxicants to an extent that materially interferes with the proper conduct of the Service or creates a risk to the Contractor, the engaged specialist or others.

21.3. Constructive criticism, a negative review, a good-faith complaint, or an application to a court, law enforcement or other public authority does not constitute a breach of this Section.

21.4. Depending on the nature and severity of the breach, the Contractor may:

1. warn the offender;
2. delete a specific message;
3. temporarily restrict access to group communication;
4. remove the Participant from a chat;
5. terminate their interactive participation;
6. in the event of a material or repeated breach — terminate further provision of the Product early.

21.5. Where, as a result of the Participant’s actions or condition referred to in this Section, proper continuation of an individual Service has become impossible through the fault of the Customer or the Participant, Article 903 of the Civil Code of Ukraine and Section 8 of this Agreement apply.

21.6. In other cases of early termination, the financial consequences are determined with regard to the part of the Product actually provided, the nature of the breach and applicable law.

21.7. The Contractor may also, on their own initiative, terminate further provision of the Product to a specific Customer without reference to any breach by the Customer, refunding the payment for the part of the Product not provided.

22. INTELLECTUAL PROPERTY

22.1. Conclusion of the Agreement does not transfer to the Customer any proprietary intellectual property rights of the Contractor or third parties.

22.2. To the extent provided by law, legal protection may extend to, among other things:

• original texts;
• proprietary descriptions;
• video;
• audio;
• presentations;
• graphics;
• tables;
• diagrams;
• the structure and selection of Materials;
• questionnaires;
• personalised reports;
• databases;
• design;
• software;
• photographs;
• trade marks;
• commercial designations;
• other results of intellectual and creative activity.

22.3. This Agreement does not establish a monopoly of the Contractor over general ideas, facts, psychological theories, methods, principles and other objects which, under the law, are not in themselves protected by copyright.

22.4. The Customer is granted a limited, non-exclusive and non-transferable right to use lawfully obtained Materials for their own personal non-commercial purposes.

22.5. Without the Contractor’s separate permission, and to the extent that such actions are restricted by law and the Contractor’s rights, it is prohibited to:

• sell the Materials;
• provide third parties with access to them;
• publish them publicly;
• copy them on a mass scale;
• share them via group-buying schemes;
• post them on Telegram channels or file-sharing services;
• share personal logins, passwords or access links;
• reproduce original Materials in one’s own commercial products;
• use trade designations so as to create the impression of an official partnership;
• present oneself as a representative, partner or certified Typeonics specialist without the corresponding right.

22.6. A recording of an individual Consultation provided to the Customer is intended for personal use.

22.7. Without the permission of the Contractor and of other persons whose rights may be affected, the Customer may not publicly distribute such recording.

22.8. Uploading a substantial part of the protected Materials to public or shared artificial intelligence systems for the purpose of:

• training models;
• creating databases;
• mass reproduction;
• creating a competing commercial product

without the Contractor’s permission is prohibited to the extent such prohibition is permitted by law.

22.9. Completion of Training does not in itself confer the right to use:

• Typeonics trade marks;
• logos;
• certification marks;
• original forms and reports;
• closed Materials;
• software;
• the status of an official representative or partner.

22.10. Such rights may be granted by a separate licence agreement or by the Special Terms of the relevant professional or certification programme.

22.11. In the event of infringement of intellectual property rights, the Contractor may:

• demand that the infringement cease immediately;
• demand removal of unlawfully posted Materials;
• restrict or terminate the infringer’s access;
• apply to platform owners, hosting providers, search engines and other intermediaries;
• claim compensation for documented losses;
• claim statutory compensation and other remedies provided by copyright and intellectual property law.

22.12. For Consumers, this Agreement does not establish a fixed penalty for infringement of intellectual property rights, which does not restrict the Contractor’s right to use all remedies provided by law.

22.13. For Business Customers, the Special Terms or a separate agreement may establish a contractual penalty for unauthorised commercial use, copying, sharing of access or distribution of protected Materials.

23. CONFIDENTIALITY

23.1. The Contractor takes reasonable measures to preserve the confidentiality of information received from the Participant during an individual Service.

23.2. Information may be disclosed where:

• required by law;
• a proper request has been received from a competent authority;
• it is objectively necessary to protect the legitimate rights and interests of the Contractor or a third party;
• the relevant person has given consent;
• the information is provided, to the minimum extent necessary, to persons engaged by the Contractor to perform the relevant component of the Product, provided they maintain confidentiality and comply with data protection requirements;
• the information has been duly anonymised.

23.3. Participants in group programmes must not disclose private information about other participants which became known to them during Training.

23.4. The Contractor cannot fully guarantee compliance with confidentiality by independent participants in group programmes but may respond to breaches known to the Contractor in accordance with this Agreement.

24. AUDIO AND VIDEO RECORDING

24.1. A Consultation or class may be recorded after the Participant has been duly informed and where there is an appropriate legal basis.

24.2. Where a recording forms part of a specific Product, the Participant is informed of this before recording begins.

24.3. A recording may be used for:

• providing a copy to the Customer;
• supporting the learning process;
• internal quality control;
• other lawful purposes set out in the Privacy Policy.

24.4. The retention period of a recording, the procedure for its deletion and other processing conditions are determined in accordance with the purpose of processing and the Typeonics Privacy Policy.

24.5. Purchase of a Product does not imply automatic consent by the Customer or the Participant to the use of their image, voice, recording, review or identifiable case study in advertising.

24.6. Such use takes place only where there is a separate appropriate legal basis.

25. PERSONAL DATA

25.1. Personal data is processed in accordance with applicable law and the separate Typeonics Privacy Policy.

25.2. Acceptance of this Agreement does not in itself constitute unlimited consent to any use of personal data.

25.3. Where the law requires separate consent for a particular personal data operation, such consent is obtained separately or by another appropriate means.

25.4. For the performance of the Agreement, the following may be processed, among other things:

• name;
• contact details;
• Order information;
• necessary payment information;
• correspondence;
• questionnaires;
• answers;
• other information voluntarily provided by the Customer or the Participant in order to receive the Service.

25.5. Where the GDPR or other foreign data protection legislation applies to a specific relationship, the relevant rights and obligations are determined by such legislation and the Privacy Policy.

26. REVIEWS, CASE STUDIES AND MARKETING MATERIALS

26.1. Purchase of a Product does not imply automatic consent to the use of the name, photograph, video, voice or other information by which the Customer or the Participant can be identified for advertising or marketing purposes.

26.2. Such use takes place where there is an appropriate legal basis.

26.3. Duly anonymised information from which a person cannot reasonably be identified may be used in the cases permitted by law.

27. LIABILITY OF THE PARTIES

27.1. The Parties are liable in accordance with this Agreement and applicable law.

27.2. The Contractor is not liable for adverse consequences arising directly from:

• the provision of false information by the Customer or the Participant;
• concealment of material information;
• arbitrary or incorrect interpretation of the recommendations received;
• use of information for purposes other than those intended;
• the Customer’s independent decisions;
• the actions of independent third parties who were not engaged by the Contractor to provide the relevant Product and did not act on the Contractor’s behalf or instructions.

27.3. To the maximum extent permitted by law, the Contractor is not liable for:

• loss of profit;
• loss of anticipated income;
• indirect or consequential losses;
• loss of business opportunities,

unless such liability is expressly established by a mandatory provision of law.

27.4. To the maximum extent permitted by law, the Contractor’s aggregate contractual financial liability in respect of a specific Product is limited to the amount actually paid by the Customer for the relevant Product or the part thereof to which the claim relates.

27.5. The limitations of this Section do not apply where the law expressly prohibits the exclusion or limitation of liability.

27.6. The Customer is liable for damage caused to the Contractor or third parties in the cases and to the extent provided by law and this Agreement.

28. THIRD-PARTY SERVICES AND TECHNICAL FAILURES

28.1. Independent third-party services may be used to perform the Agreement, including:

• payment systems;
• video communication services;
• messengers;
• email;
• learning platforms;
• cloud storage;
• booking systems;
• other technology providers.

28.2. The Contractor does not control the technical infrastructure of independent providers.

28.3. A temporary failure of a third-party service which the Contractor could not reasonably foresee or avoid does not in itself mean that the Service was improperly provided.

28.4. Where a failure has materially prevented receipt of a paid Service, the Contractor takes reasonable steps to:

• restore access;
• reschedule;
• extend the access period;
• use an alternative service.

29. PAYMENT DISPUTES AND CHARGEBACKS

29.1. A request by the Customer to their bank or payment service to dispute a payment does not in itself constitute evidence that the Product was improperly provided.

29.2. In the event of a payment dispute, the Contractor may provide the bank, payment system or other authorised person with the necessary evidence, including of:

• Acceptance;
• the agreed terms of the Order;
• payment;
• the Consultation having been conducted;
• provision of access;
• email correspondence;
• other circumstances of performance of the Agreement.

29.3. Where the Customer disputes payment for a Product whose provision is still ongoing, the Contractor may, to the extent permitted by law, suspend further performance in respect of the disputed payment until the payment dispute is resolved.

30. FORCE MAJEURE AND OTHER CIRCUMSTANCES BEYOND THE PARTIES’ CONTROL

30.1. The Parties are released from liability to the extent provided by law where a breach of obligation is caused by force majeure.

30.2. Depending on the specific circumstances, these may include:

• military action;
• missile and other strikes;
• terrorist acts;
• natural disasters;
• large-scale accidents;
• prolonged destruction of energy or telecommunications infrastructure;
• decisions of public authorities;
• other extraordinary and unavoidable circumstances.

30.3. An air-raid alert, a local emergency power outage, a temporary loss of connectivity or the temporary incapacity of a specialist is primarily grounds for rescheduling or changing the format, not for automatic termination of the Agreement.

30.4. Where performance has become permanently impossible, the Customer is refunded the payment for the part of the Product not actually provided, unless otherwise provided by law.

31. COMMUNICATION, NOTICES, ACCEPTANCE OF SERVICES AND COMPLAINTS

31.1. The official email address for cancellation, rescheduling and refund requests, complaints and other legally significant communications is the Contractor’s address set out in Section 33.

31.2. Where, in respect of a specific Order, the Parties are in fact communicating via a particular messenger, notice of rescheduling or cancellation of a Consultation may also be sent via that channel.

31.3. For the purpose of determining compliance with the 24- or 48-hour deadlines, the actual time at which the message was sent to the Contractor’s official email address or the agreed communication channel is taken into account.

31.4. Notice may be sent at any time of day. Where a deadline is expressed in hours, it is calculated from the actual time the message was sent.

31.5. The Customer is responsible for the accuracy of the contact details provided and must notify the Contractor of any changes.

31.6. The signing of paper acceptance certificates is not a mandatory condition for confirming provision of the Service, unless otherwise provided by law or the Special Terms.

31.7. For a Business Customer, the Service is deemed accepted without objections if, within 5 working days of its completion, the Contractor has not received a reasoned written complaint.

31.8. For a Consumer, the absence of a promptly submitted complaint may be taken into account as evidence that no objections were raised at the relevant time, but does not cancel Consumer rights which cannot be restricted by contract.

31.9. A complaint must contain sufficient information for its consideration, including:

• the Customer’s full name or company name;
• the name of the Product;
• the date of payment;
• a description of the circumstances;
• the specific request;
• supporting materials, where available.

31.10. A reasoned complaint from the Customer is considered by the Contractor within a reasonable time, generally no more than 14 calendar days from receipt, unless the nature of the complaint or the requirements of law call for a different period.

31.11. Email correspondence, payment documents, messenger messages, information system data and other admissible electronic evidence may be used to confirm the circumstances of performance of the Agreement.

32. GOVERNING LAW, DISPUTES, LANGUAGE VERSIONS AND FINAL PROVISIONS

32.1. The Parties shall endeavour to resolve disputes through negotiation and written complaint procedures.

32.2. Disputes that cannot be resolved through negotiation shall be resolved by a competent court in accordance with applicable law.

32.3. This Agreement is governed by the law of Ukraine.

32.4. Where a Consumer permanently resides in another state and, under applicable rules of private international law, enjoys the mandatory consumer protections of that state, this Agreement does not deprive them of such protections to the extent that they cannot be varied by agreement of the Parties.

32.5. The Agreement may be published in Ukrainian, English, Russian and other languages.

32.6. The primary legal version is the Ukrainian version, published at https://typeonics.com/uk/public-offer/, unless mandatory provisions of applicable law require otherwise. This English text is a translation provided for convenience; in the event of any discrepancy, the Ukrainian version prevails.

32.7. The Contractor may amend this Agreement by publishing a new version.

32.8. The new version applies to Orders for which Acceptance took place after its entry into force.

32.9. The new version does not retrospectively change the essential terms of an Order already paid for without a legal basis or the Customer’s consent.

32.10. The Contractor may retain previous versions of the Agreement to confirm the terms of a specific Order.

32.11. The Contractor may withdraw this Agreement as a public offer in respect of future Orders. Such withdrawal does not affect Agreements already concluded.

32.12. The invalidity or unenforceability of any individual provision does not automatically invalidate the other provisions of the Agreement.

32.13. A Party’s failure to exercise a particular right does not constitute a waiver of that right.

32.14. The provisions concerning:

• intellectual property;
• confidentiality;
• personal data;
• liability;
• dispute resolution

continue to apply after completion of the main Service for as long as follows from their content and the law.

32.15. Matters not expressly regulated by this Agreement are governed by applicable law.

33. CONTRACTOR’S DETAILS

Individual Entrepreneur (FOP) Ihor Anatoliiovych Derysh (ФОП Дериш Ігор Анатолійович)

Taxpayer ID (RNOKPP): 3056416652

Registered address: **1, Promyslova St., building **, block **, apt. **, Odesa, Odesa region, Ukraine

Single tax payer, group 3; not registered for VAT.

Email for enquiries, complaints, cancellations, rescheduling and refund requests: [email protected]

This Agreement is published at: https://typeonics.com/en/public-offer/

This version of the Agreement is effective from 1 September 2026.